TERMS OF SERVICE


Heart & Harmony Cleaning LLC
Effective Date: 2026

By booking or using our services, you agree to the following Terms of Service.


1. Services Provided

We provide residential cleaning services including standard cleaning, deep cleaning, recurring cleaning, and move-in/move-out cleaning.

All services are based on the condition of the home at the time of service. Additional work may be required if the home condition differs from what was described.


2. Pricing & Adjustments

Pricing is based on:

  • Size of the home
  • Condition and level of buildup
  • Requested services and add-ons

If the actual condition of the home differs significantly from what was described at booking, we reserve the right to:

  • Adjust pricing
  • Modify the scope of work
  • Extend service time with additional charges


3. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

We accept approved payment methods such as cash, card, or digital payment services.

Failure to pay for services rendered may result in suspension of future services and collection efforts.


4. Cancellations & Rescheduling Policy

We require at least 24 hours’ notice for cancellations or changes.

  • Less than 24 hours’ notice: up to 50% cancellation fee
  • Same-day cancellation or no-show: 100% of service fee may be charged
  • Repeated cancellations may result in refusal of future service

We reserve the right to charge cancellation fees at our discretion.


5. Access to Property

Clients must provide access to the property at the scheduled time.

If we cannot access the property upon arrival, it may be treated as a late cancellation and charged accordingly.


6. Satisfaction Policy

If there is a concern with service quality, you must notify us within 24 hours of service completion.

We may, at our discretion:

  • Return to re-clean specific areas
  • Address reasonable concerns

Refunds are not guaranteed and are reviewed case-by-case.


7. Damage & Liability Limitations

We take care when cleaning your home.

However:

  • We are not responsible for pre-existing damage, wear, or fragile items not disclosed
  • Clients are responsible for securing valuables and delicate items
  • Any damage claims must be reported within 24 hours
  • Our liability is strictly limited to the amount paid for the service provided


8. Unsafe or Unacceptable Conditions

We reserve the right to refuse or stop service if:

  • Unsafe, hazardous, or unsanitary conditions are present
  • Biohazards or dangerous materials are not disclosed
  • The environment is unsafe for staff

Full service charges may still apply if work has already begun.


9. Right to Refuse Service

We reserve the right to refuse service to any client at our discretion, including but not limited to unsafe conditions, abusive behavior, or repeated policy violations.


10. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.


11. Contact Information

Heart & Harmony Cleaning LLC
(631) 575-1423
info@hhcleaningllc.com
Holbrook, Long Island, NY